Sunday, 29 May 2011

What Mary Portas said at the Pro Retail Show:

Back to our website: Village Stores

Folks want
1) Ethical & local produce, where possible
2) Good value (because of the recession)
3) A wide choice and clean shops (legacy of the big supermarkets).
4) Digital access (email, Twitter etc.) - but people still miss human contact.

She says "become experts about the origin & use of the products you sell, and smile a lot." She feels BOGOF is becoming a turn-off, as customers think it leads to over consumption and waste. Small shops should emphasise their individuality, keep up with trends - and have good hygiene.

We'll try our best!

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